Return & Exchange Process
If you wish to request a return or exchange, please contact our customer support team within 7 days of delivery.
Once your request is reviewed and approved, the product must be shipped back to our warehouse through self-courier.
Customers are responsible for arranging the return shipment and sending the product to the address shared by our support team.
Product Eligibility Conditions
The product must meet the following conditions:
- ✓ Unused and unworn
- ✓ Unwashed
- ✓ Original tags attached
- ✓ Original packaging intact
Once we receive the product, it will undergo a quality inspection. After approval, the exchange or refund will be processed as per the applicable policy.
Exchange Policy
We offer one free size exchange for eligible orders.
Customers need to ship the product back to our warehouse. After receiving and successfully inspecting the product, the replacement size will be dispatched.
Return Policy
Products purchased during any sale, discount, or promotional offer are not eligible for returns.
Custom-embroidered scrub sets are not eligible for returns, either in full or in part. This includes the bottoms purchased as part of the set, even if only the top is embroidered. Partial returns or refunds for the bottoms are not available. Please check the size chart carefully before placing your order.
However, customers can avail one-time size exchange for non-customised products as per the exchange policy.
Shipping Charges For Returns & Exchanges
For all approved return or exchange requests, customers are required to send the product back through self-courier.
Customers are responsible for the return shipping charges and should ensure the product is securely packed to prevent any damage during transit.